Can your shop resolve customer questions clearly?

What this assessment reviews

Customer service is the process around a question: how someone finds help, what response they can expect, how you check the facts, and whether an unresolved issue receives a clear follow-up. This self-review helps you spot one practical improvement without treating a score as a customer-satisfaction measure.

Answer from what you can currently verify. Your selections stay in this browser. The PDF is generated when you request it and is an educational planning aid, not legal advice or a prediction of business performance.

For current UK guidance, review GOV.UK consumer protection rights and check the rules relevant to your products and transactions.